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"I found out today that your companies server is already much better. Might not mean much to you, but my..."
Eric Barbaglia
webcinch.com
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You want reliable services that ensure your website is always available. Look no further. We have a 99.9% uptime guarantee.

  1. General Information
    Hostmaster.com is operated by IK “Netsol”, a sole proprietorship registered in Latvia (EU VAT ID: LV40002207221), hereinafter referred to as “Hostmaster”, “we”, “us”, or “our”. Our registered address and contact details are provided on our website’s contact page.
  2. Scope of the Agreement
    These Terms of Service (“TOS”) govern the use of all services provided by Hostmaster, including web hosting, domain registration, and related digital services. By using our Services, you agree to be bound by these Terms, our Acceptable Use Policy (AUP), and Privacy Policy.
  3. Eligibility
    By registering an account, you confirm that you are at least 18 years old and legally capable of entering into a binding contract within the European Union or your local jurisdiction.
  4. Provision of Services
    All services are digital and considered delivered once made available to you electronically (for example, once hosting is configured or a domain name appears in WHOIS). You will receive confirmation by email when a service is activated.
  5. Prices and Payments
    All prices are shown inclusive of applicable VAT (where required by law). Payment must be made in advance using the accepted payment methods displayed on our website. Invoices are issued electronically. If a payment is overdue for more than 7 days, services may be suspended.
  6. Right of Withdrawal
    Under EU consumer law, you have the right to withdraw from a contract within 14 days of purchase unless the service has already been fully performed with your prior express consent. Once digital services are delivered, the right of withdrawal no longer applies.
  7. Refund Policy
    A 30-day money-back guarantee applies to hosting services only (excluding VPS, dedicated servers, and domain-related fees). Refunds must be requested through the client area within 30 days of the initial order date. Domain registration, renewal, and transfer fees are non-refundable.
  8. Account Cancellation
    You may cancel your account via the client area or by written notice. Cancellations take effect once confirmed by our support team. Fees already paid for the current billing period are non-refundable unless covered by the money-back guarantee.
  9. Acceptable Use and Content Restrictions
    You must not use our services for any illegal or harmful purpose, including but not limited to:
    • Hosting or distributing illegal content under EU or national law;
    • Infringement of intellectual property rights;
    • Promotion of hate, violence, or discrimination;
    • Distribution of malware, spam, or phishing;
    • Fraudulent or deceptive activity.
    Violation may lead to immediate suspension or termination of your account without refund.
  10. Fair Use Policy
    Our “unlimited” offers are subject to fair use. Storage and bandwidth must be used for legitimate website content only. File storage unrelated to your website (e.g., backups, archives, personal data repositories) is not permitted.
  11. Data Protection and Privacy
    Hostmaster processes personal data in compliance with the General Data Protection Regulation (EU) 2016/679 (GDPR). Details about what data we collect, how we process it, and your rights are described in our Privacy Policy available at https://www.hostmaster.com/privacy.html.
  12. Service Availability and Maintenance
    We aim to maintain at least 99.9% uptime. Scheduled maintenance and force majeure events are excluded from this guarantee. Compensation, where applicable, will be limited to service credits for future use.
  13. Termination by Hostmaster
    We reserve the right to suspend or terminate services if:
    • You breach these Terms or the AUP;
    • You fail to pay outstanding invoices;
    • We are required by law or regulatory authority to do so.
    Termination does not relieve you of the obligation to pay any fees due.
  14. Liability Limitation
    To the maximum extent permitted by EU law, Hostmaster shall not be liable for indirect, incidental, or consequential damages, including loss of profit, data, or business interruption. Our total liability shall not exceed the total amount paid for the services in the preceding 12 months.
  15. Dispute Resolution and Applicable Law
    These Terms are governed by the laws of Latvia and applicable EU law. Any dispute shall be resolved amicably; failing that, the competent courts of Latvia shall have jurisdiction. Consumers may also use the EU Online Dispute Resolution platform: https://ec.europa.eu/consumers/odr/
  16. Changes to the Terms
    We may update these Terms from time to time to reflect changes in law or our business practices. The latest version will always be available on our website and will take effect upon publication.
  17. Contact Information
    For any questions regarding these Terms or your rights under EU law, please contact us via the support form or email listed on our website.